Acknowledge, Apologize, Investigate: How Big Brands Combat Online Outrage – The Wall Street Journal

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Acknowledge, Apologize, Investigate: How Big Brands Combat Online Outrage  The Wall Street Journal

If it feels like there is a steady stream of *fresh* outrage over consumer-brand gaffes, it may be because companies have become more adept at managing …

source https://www.wsj.com/articles/acknowledge-apologize-investigate-how-big-brands-combat-online-outrage-11550579223

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