Why Is Customer Service So Bad? Because It’s Profitable. – HBR.org Daily

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Why Is Customer Service So Bad? Because It’s Profitable.  HBR.org Daily

It’s a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* …

source https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable

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