Cognitive dissonance is the discomfort of holding two conflicting beliefs or experiences at the same time, and researchers studying abusive relationships describe it as one of the central mechanisms that makes these relationships so hard to see clearly from inside.
How It Plays Out
Being told one thing, then having it denied entirely the next day. Experiencing real affection alongside real harm, sometimes within the same hour. The mind, faced with information that doesn’t fit together, tends to resolve the discomfort by minimizing or explaining away the harder-to-accept piece, usually the harm, since the relationship itself feels necessary to preserve.
Why This Isn’t a Character Flaw
This is a well-documented, near-universal response to this kind of conflicting information, not evidence of poor judgment or weakness. It’s part of why “just leave” advice, covered in Why “Just Leave” Can Shut Down a Conversation About Abuse, misses so much of what’s actually happening.
What Helps Resolve It
Naming the dissonance directly, “this person is capable of real kindness and real harm, both are true,” rather than forcing it into one category or the other, tends to be more honest and more stabilizing than trying to resolve it by picking a side. For the broader fog this contributes to, see “The Fog”: The Confusion That Follows Narcissistic Abuse.

